gauntlet of girth

I was watching Pixar's brilliant film Wall-E again today, and got to thinking about how the spaceship was built in the movie. The well-intentioned designers decomposed every anticipated act into a process and then automated it. This certainly created a more efficient, streamlined, and predictable system, one that did exactly what it should when it needed to. It did this to the point where every micro action had a pre-defined reaction, and success was measured by that micro actor's ability to do what it was supposed to. Of course the best example of this in the film is "Mop."

In the end, the result of all the problem decomposition, process management and operational efficiency was a profoundly well-managed and controlled environment that worked, provided everything happened according to plan. Over time, in the controlled environment, the system worked well enough that humans (the original constructors and source of inspiration) became superfluous - there was no need or expectation for them to do anything, be anything, or act in any way. With the system meeting every need, people became lazy and dull - aspiration-free. How horrible. How frightening.

Ironically, it took a machine with a soul to rekindle man's soul and give it purpose. The predictable, programmed, precise (but soulful) machine became the random act that re-ignited aspiration and re-awakened humanity.

As organizations in our reality mature, growth rates are harder to maintain because the revenue base keeps getting larger. A natural reaction for many is to prioritize operational efficiency, process management and business predictability vs. new growth opportunities. Why? Because at least you can control what's inside and maintain (and potentially grow) profitability by being a "better-run company."

There is no doubt that size does matter - the markets have proven that. There's equally no doubt that size is not an assurance of success, the markets have certainly proven that. There is also this truth that when organizations get bigger, they seek something (perhaps vindication?) that requires or results in ...girth.

The organizational equivalent of human girth - aka cellulite - is groups like HR, Legal and of course MBAs. As with cellulite, these elements seem to have an innate ability to multiply and expand at the expense of the value-creating parts of the company. At their best, HR, Legal, MBAs, etc. manage to create micro-successes, and cause companies to bias and measure micro-outcomes on the assumption that they are additive or multiplicative, and will result in macro success. Business processes form around the micro, funding and resources become contingent on the micro, performance is rewarded based on micro behavior, and most sadly, those who wish to innovate and transform cannot do so without first running the gauntlet of girth.

So what's my solution for corporate liposuction? I think there is at least one way for organizations to form and be lead so that they maintain the adaptive, sense and response essence that characterized their initial trajectory of success.

It is possible to be great and be lean. It is possible (though shocking to many I'm sure) to successfully run a company where PowerPoint and McKinsey analysis are not the lingua franca. It is possible to do this, but not easy. It requires one to flaunt the laws of girth-gravity. Who among us is able?